The metrology engine says that my camera's make/model is not recognized. What does that mean?
Certain brand/model specific information of your camera is needed in our metrology algorithm. We have already constructed a database containing such information for over a thousand digital cameras. If your camera happens to be one that is not in our database, we will obtain the information from the camera manufacturers for you. You do not need to do anything. Please be patient and we should email you, usually within 24 hours, to let you know when we can process your pictures.
For more information, contact us at firstname.lastname@example.org